Wiggle Planet Help & Support
If you run into a problem, email jingfeng@infiwalker.com and we will reply as soon as we can.
FAQ
Where should I put the phone?It depends on the exercise. "How to place the phone" on the Train tab shows each setup:
• Push-ups and plank: phone in landscape, standing on the floor, 2–3 m away, with your body side-on.
• Squats: phone upright at about waist height, 2–3 m away, side-on or at 45°.
• Jump & Reach and Star Catcher: phone upright and fixed in place, about 3 m away, facing the phone, with room above your head to reach up.
• Push-ups and plank: phone in landscape, standing on the floor, 2–3 m away, with your body side-on.
• Squats: phone upright at about waist height, 2–3 m away, side-on or at 45°.
• Jump & Reach and Star Catcher: phone upright and fixed in place, about 3 m away, facing the phone, with room above your head to reach up.
What age is it suitable for?Any child who can follow the voice prompts and do squats and jumps on their own, usually age 4 and up. We recommend a parent joins in: take turns on the same game and see who scores highest.
My child's jump height looks wrongJump height is converted using Me → Height. Before your child jumps, change the height to theirs, then have them stand still facing the phone for 1 second before starting.
Why didn't a rep count?Reps that aren't deep enough don't count, for example push-ups where your elbows don't bend to about 90°, or shallow squats. You'll hear "Doesn't count" with a tip. Also make sure your whole body stays in the frame.
It keeps asking me to get into positionMake sure your whole body is in the frame and you are in the right starting position: hands on the floor for push-ups, elbows and forearms on the floor for the plank (the timer doesn't run on your hands), and standing tall for squats and jumps. Strong backlight or a dark room can also affect recognition.
Does a session only end when I tap End?Yes. Leaving the frame or losing the position only pauses it. You'll be told when you reach your goal, but the session doesn't end on its own: tap End to save it.
Does the app record or upload video of me or my kids?No. Frames are analyzed live on your phone and are never saved or uploaded, and the app doesn't need an internet connection. See the Privacy Policy.
What if I didn't allow camera access?Open iPhone Settings → Wiggle Planet and allow Camera. You can also try sample movements first under Me → Demo mode.
How do I change the language?The app follows your phone's language by default. You can also change it under Me → Language: English, 简体中文, 繁體中文, 日本語, 한국어, Español and Deutsch are supported.
How accurate is the posture check?It estimates posture from the phone camera's 2D image, so results are affected by stance, clothing and camera angle. It is for general reference only and is not a medical diagnosis.
How do I delete my data?Use Me → Delete all workout history, or delete the app. All data is stored only on your phone.